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Our Customer Charter

  • You can be confident that you are dealing with a firm which is open & honest.
  • We endeavour to provide you with clear information and keep you informed before, during & after the point of sale.
  • Where you receive advice, the advice is suitable and takes account of your individual circumstances.
  • We promise to provide you products that perform as CARISS have led you to expect, and the associated service is of an high standard.
  • You do not face unreasonable post-sale barriers to change products, switch provider, or to make a complaint.
  • We are entirely honest with our customers - we will do what we say.
  • We are committed to  improving how the IT industry delivers services, our customers are the beneficiaries of that commitment.