CARISS Universal IT Maintenance Contract

The CARISS Universal IT Maintenance Contract includes:

1. All service work (Development/Installation/Maintenance) related to existing systems.
2. Cover for all future work and development that CARISS undertakes during the period of the contract.
3. Remote Assistance including help desk support.
   
   1. Available, Monday to Friday between 0900 and 1700
   2. If our support staff are not available our receptionist will ask the nature of the call and someone will call you back within an agreed time frame, or if the call is urgent, will connect you through to a technician's mobile phone.
4. Remote monitoring of system including troubleshooting.
5. Pro Active checks.
6. Free OSS software updates as required.
7. A monthly cost analysis.
8. Consultancy, support and advice as and when required.
9. No emergency call-out fee.
10. Disaster recovery assistance.

* Out of hours support is available at additional costs.

Non-contracted clients

Non-Contracted Clients work undertaken at competitive rates.

* Out of hours support is available at additional costs.